VIVIO FlexCard
VIVIO Health’s Flex Card Dashboard needed to provide members with a clear, intuitive way to manage pharmacy benefits spending, track transactions, and access their digital Flex Card—all while ensuring a frictionless user experience.
I designed a streamlined, visually-driven dashboard that improves clarity, usability, and engagement across four key areas:
Out-of-Pocket Costs & Visualization Tracker – A dynamic cost breakdown to help members see spending at a glance.
Activity Feed – A real-time, categorized transaction log for easy tracking.
Digital Flex Card View – A secure, always-accessible digital card experience.
Create Profile Flow – An easy onboarding experience to personalize and activate accounts.
Role:
Principal Designer - Strategy, UX/UI Design
Out-of-Pocket Costs & Visualization Tracker
The Out-of-Pocket Costs & Visualization Tracker was designed to provide members with a clear, real-time snapshot of their healthcare expenses. Many users struggled to understand where they stood financially—what they had paid, what was still owed, and how close they were to reaching their deductible or out-of-pocket limit. To address this, I created an interactive tracker that visually breaks down key spending metrics: total healthcare expenses, the amount paid toward their deductible, their remaining balance, and their out-of-pocket maximum. The tracker uses progress bars to show members exactly how much they have contributed and what remains, eliminating guesswork.
Digital FlexCard View
The Digital Flex Card View transformed how members accessed and used their Flex Card, creating a secure, convenient solution for payments. Many users found it inconvenient to retrieve their card details when making purchases, especially in urgent situations. I designed a dedicated digital card interface that displays the card number, expiration date, and security code in a clear, accessible format. A “Copy Card Info” button allows for quick pasting into online payment fields.
© 2025 by Sotera Costello